Category: Services

New Year’s Resolutions a professional investigator can assist you with

12/28/2015

Locate a long-lost friend or family member: With the proliferation of social media sites and search services like Intelius available on the internet, it would seem that locating a relative or friend is easier than ever. While using these services can be useful, there are more difficult cases and circumstances that a private investigator is a better investment. With access to proprietary search services and practiced techniques (e.g., pre-texting), a private investigator can track down and locate hard-to-find individuals who may be living off the grid. In these tenuous times, where people are more concerned with personal security and privacy, you can protect yourself by using a state-licensed professional who can verify that the person want to be found, thereby protecting yourself from an uncomfortable situation or an claim of illegality (e.g., stalking).
Update company with mobile apps. If you are a business with a mobile sales force or mobile servicing, it is probably time to integrate your financial processing with the various iPhone or Droid apps (for example) that are on the market. However, you must also concern yourself with security. A professional investigator can help assure that your mobile technology is being uses properly. Working, for example, as secret shoppers, a professional investigator can assure that your mobile employees are properly safeguarding important customer data. Should a problem arise, it is important that you can prove due diligence, and a having a private security consultant working with you will certainly help advocate your case to insurance companies or courts. Next month our blog post will be about protecting your company in the world of apps.
Solve a cold crime. If you or your family has been the unfortunate victim of an unsolved crime, you ought to consider hiring a professional investigator with criminal investigation experience to assist you. An experience independent party can help develop new theories, identify new leads, substantiate or refute the sequence of events, interview witnesses to check consistency in statements, conduct forensic analysis using private labs, and so on. Regardless of the severity of crime, a private investigator can provide the focused attention to a crime that policing agencies cannot (usually due to budgetary constraints). Most people do not realize that many high-profile crimes were solved or defended through the efforts of private investigators.
Be proactive. If you’ve been suspecting something in your personal or communal life is not right, perhaps it is time to take proactive measures to find out. If you’ve been suspecting that the person you’ve been dating has a questionable background, it’s time to do a background check. If you suspect that your spouse or partner has been cheating, it’s time to put him or her under surveillance. If you suspect that a local company has been engaged in illegal or unethical behavior that will affect your or your community’s health, well-being, or security, it is time to conduct a civil investigation. If you think that your employees have been stealing from you, it is time to conduct a security assessment of your company. Remember that an ounce of prevention is worth a pound of care. The cost of hiring a private investigator may seem high, but if you see it as an investment rather than a cost, then the return will likely be worth it.

If you have questions regarding how a private investigator may be able to help you, please contact Covert Investigations to see how we may be able help you. Our initial telephone consultations, as always, are free.

Entrepreneurs beware: It’s important to monitor what’s being said about your company

12/31/2013

A recent Inc. Magazine article (July 2012 issue) illustrates the importance of being diligent at on-line reputation management as a business owner. The article explains how Veritas Prep was attacked by libelous claims about its services. Although the company CEO used a variety of tactics to end the assault, one thing not mentioned in the article is the use of a private investigator to conduct counter surveillance against the perpetrator. In this instance, Veritas knew who was behind the damaging claims about its company. This would have made the surveillance easier. In some instances, however, a private investigator will also need to conduct an electronic skip tracing investigation to track down the owner of an account. As a business owner, here’s what you should do to protect your brand and reputation:

Use a service like Social Mention or MyReputation (read this for a review) to monitor your online brand.
Keep a private investigator on retainer for assisting you with a variety of online, undercover, and counter-surveillance investigations.

If you have an investigative needs, give Covert Investigations of Dallas Texas (www.covert-pi.com) a call. We do nationwide investigations for some of the largest corporations, but we equally enjoy and work hard for our domestic and small business clients.

Updated LinkedIn Page

11/2/2013

We just updated our LinkedIn Company page and our Facebook page. Please feel free to give us feedback. We like "likes" -- who doesn't, right?

Be careful when using Google or other internet search engines, begin with Yellow Pages instead

11/1/2013

by Craig Engstrom*

You may need a professional investigator for a variety of reasons:
you need a thorough background or asset check completed on your business or domestic partner,
you suspect your spouse or significant other is cheating,
you want to know if the hospice where your mother or father resides is a good one,
you want to know if your realtor is a fraud,
you need to know if your child is hanging around the wrong crowd,
you need to know if your mother or father is remarrying the right person,
you want to know if the police have done a thorough job developing a case for prosecution, or
you need to prove your innocence or mitigate a sentence.
This list could go on.

But where do you find a quality private investigator? The answer to this question is not simple. Evidence suggests that more people are turning to internet search engines to find businesses (2008, “Dial I for internet”). This is also true in the profession of private investigating.

Searching “[name of city] private investigator” through Google, Yahoo, or Bing can quickly generate a list of companies, but then you have to decide which companies to call or hire. If you’re not unlike most people, it is likely you will rely on the boxed advertisements or the top listed companies provided by the “search spiders.” While these may be good private investigation companies, sometimes they are not.

To assist you in making your search results work for you, here are two things to keep in mind:

800 numbers or vague links can be trouble. Among the listed and advertised local companies, there will be nationwide companies with a toll free number and generic website. The business model for these companies is to contract a case with you and then to locate a private investigator in the area where you need an investigation. While this may be a good model for florists and hotels, when it comes to legal matters, it is best to go straight to the company that will provide you with needed services. First, the “nationwide” companies have to charge you more because they will then subcontract to the local company. They may try to find the lowest-priced investigator. Why should you pay $85 per hour for a $50-per-hour investigator? It is not the money that is really at issue–a quality investigation is. Second, with the nationwide company you may not get direct access to the field investigator. This means that if you happen to have intelligence that will assist the investigation, it may not reach the field investigator in time. Similarly, the field investigator cannot contact you with field reports and give you timely updates. If you know that the target of the investigation is not doing much, you can direct the investigator to do it at another time (saving you money). In other words, you have less financial control of the investigation.

Advertised or top listed companies are spending more money on advertising. A good business person is not always a good private investigator, and a good private investigator is not always a good business person. By simply relying on top listed or companies advertising with “Adwords,” you may simply be hiring a good business person who pays a lot of money to web optimization companies. These companies can employ great investigators, but not always. You should contact several companies and be diligent and ask the right questions.

Keep in mind that the higher advertising expenses a company has, the more likely they’ll charge higher hourly rates.

The first thing you should look for when you click to a company’s website is their license number. It is the law in most states that private investigators display their license numbers. If the company does not follow this law, will they follow others?

Here is an alternative to search engines:

Begin with the yellow pages. Not to sound old fashioned, but there are reasons to still consider the yellow pages when searching for a private investigations company. You can even do this search online (www.yellowpages.com). While the same issues as above apply, the value of yellow pages is that it is a great selection mechanism. Consider the yellow pages as a reference book. The number of companies listed in the yellow pages is likely already to be sufficient for you to have an opportunity to find a quality investigator who can meet your investigative needs. While it may take a minute longer to look in the yellow pages than to do a Google search, you will save time because all of the search results are already filtered for you. You also know one thing for sure: companies in the yellow pages have been around a while. Each year hundreds of new private investigations companies start and just as many go out of business. A new company can immediately begin showing up in internet search results, but a company in the yellow pages has had to be around for at least a year. If your investigation is likely to extend over a period of time, it is best to go with a company with tenure.

Nothing, of course, will be able to assist you more than your own due diligence. Hiring a professional investigator can be the smart thing to do. Hiring a quality investigator should take you some time. Your decision should not be made by an internet search engine.

References

Dial I for internet. (2008, May 24). The Economist. Retrieved June 18, 2008 from http://www.economist.com

*Craig Engstrom is an assistant professor at Elmhurst College. His research focuses on the business of private, professional investigations. He provides public relations and consulting services to private investigators in order to increase the legitimacy of the profession and to assist consumers in making well-informed decisions.

Press release 11.01.2013

11/1/2013

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Contact: Chet Engstrom FOR IMMEDIATE RELEASE
Tel. 214.914.0801
Email: chet@covert-pi.com

COVERT INVESTIGATIVE SERVICES RETAINS BETTER
BUSINESS BUREAU A+ RATING

Covert Investigative Services (CIS) of Lewisville, Texas has maintained an A+ rating with the Better Business Bureau for eight consecutive years. The agency owner, Chet Engstrom, attributes the rating to his company’s commitment to clients’ needs. As he notes, “the company continues to grow from referrals, which demonstrates our ongoing commitment to high service standards.” The company, which specializes in surveillance for insurance and domestic clients, serves the Dallas-Fort Worth Metroplex. Due to its reputation, CIS has recently been retained by clients in New York, Arizona, and Alabama at special request.

More information about the company can be found at www.covert-pi.com. As always, the company offers free consultations to new and existing clients. CIS also maintains a Blog that offers helpful advice about the private investigations profession: www.covert-pi.blogspot.com.

# # #

If you would like more information on this topic please call Craig Engstrom at 618.203.1997 or e-mail Craig at craig@sophist.es.

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Some great stories

2/7/2013

The private investigations industry does not have the greatest professional image. However, these two recent stories show both the importance of private investigators and the profession’s growing status as a necessary and useful enterprise for businesses, individuals, and governments.

If you need international investigative services or protection, consider hiring Covert Investigative Services

Small business owners, are you prepared for holiday scams, fakes, and cheats?

12/12/2012

The National Retail Federation provided staggering estimates that retail fraud cost businesses $9.6 billion dollars in 2009. $2.7 billion of these losses were during the holiday shopping season alone. The details of NRF’s survey of large national retailers point to some alarming statistics:

According to the survey, 93.1% of retailers said stolen merchandise has been returned to their stores in the past year, up from 88.9 percent in 2008. In addition, three-quarters of retailers (75.4%) say they have experienced returns of merchandise purchased with fraudulent or stolen tender while 43.1 percent say they have experienced returns using counterfeit receipts. Nearly half (46.2%) also report that wardrobing—the return of used, non-defective merchandise like special occasion apparel and certain electronics—has been an issue for their company within the past year.

The same survey, however, also indicates that there is some hope:

Though return fraud continues to plague the retail industry, changes in policies have helped companies see improvements in some areas. According to NRF’s annual Return Fraud Survey, completed by loss prevention executives at 134 retail companies, two-thirds of retailers (69%) say their company’s return policy has changed in the past to account for fraud. However, the losses remain staggering: the retail industry will lose an estimated $2.7 billion in return fraud this holiday season and an estimated $9.6 billion this year.

But where do you begin if you’re a small business? National and regional businesses have more resources, which often include their own in-house loss prevention specialists. Because they need to have comparable return policies as their larger competitors, but lack security expertise, small business retailers are more exposed to the risk of fraudsters. This is one reason to permanently retain a professional investigator or security consulting company. According to Dr. Craig Engstrom, a small business consultant and assistant professor at The University of Montana, “Small retail and restaurant owners understand that bogus returns and counterfeit coupons put a major dent into their profits. However, most small business owners—especially those with fewer resources—seem to be at a loss about where to begin. I recommend to my clients and students to outsource to professional investigators.”

In a previous blog, I already explained the benefits of retaining a private investigator as a small business owner. However, there are a few additional reasons to make a private investigator a permanent part of your business operations:

Reduced fees. The first benefit of permanently retaining a private investigator is lower service rates. If you contract with a private investigator and pay a large, and often refundable, retainer, she or he is likely to reduce the rates of services.
Specified expertise. By permanently retaining an investigator, you will have investigators permanently on call to respond to issues. What is more, the investigative company will better understand your business and be able to respond quickly to fraud, when time is precious. Because the investigative agency will do a comprehensive security assessment of your business, your risk exposure will be mitigated. Should an unforeseen problem arise, however, you’ll have a trained expert ready to begin an investigation to quickly identify or prepare a case against shoplifters and individuals who fraudulently return merchandise.
Lower insurance rates. If you retain a professional investigator with security expertise, you can make a case to your insurance company that you should receive a discounted rate. Just as an alarm system lowers your insurable risk, so does having a team ready to respond to crisis. You may be surprised to learn that many private investigations companies actually write comprehensive risk assessments and offer crisis management training and preparedness to many small- and medium-sized enterprises. Do you have a crisis management plan and are your employees trained to handle crisis? If the answer to either of these questions is “no,” then you should consult with a professional investigator soon.

With the holiday shopping season now in full swing and the economy still in recovery, the risk of fraud has never been greater. Practicing due diligence by having a private investigator ready-at-hand can reduce your risk to fraud and exposure to crisis. An investment in security may be one of the best decisions you could make now or in 2011. According to Entrepreneur, to be successful in 2011, businesses should, among other things, “overhaul… business plans” and “team up” with other companies. One thing you should seriously consider adding to your business plan is “risk management” and instead of guess what may or may not work, team up with an expert, such as a local licensed private investigator. Two things to remember: Don’t forget to ask the right questions in your first phone consultation and if you can’t afford the investment on your own, perhaps team up with several other local business and pool your money together to hire an investigative agency that will look out for all your interests.

Recognizing infidelity & getting the most out of your investigation

4/1/2010

In recent months spousal infidelity has been a popular topic in the media. Sandra Bullock is just the latest celebrity, among many, who has felt the pain caused when a loved one does not act in accordance to the expectations of a relationship. Discovery Health Channel is about to air a series on the topic starting on April 4, 2010 on the topic (9:00 pm ET/PT), followed by the network premiere of The Secret Life of Tiger Woods: A Dateline Special (10:00 pm ET/PT).
There are already several helpful blogs and news articles that can help you learn how to detect if your spouse or partner is cheating on you. One of the most thorough articles detailing helpful hints and signs is Cathy Meyer’s article on About.com:

“Top 9 Signs Your Spouse is Cheating”

To summarize, here is what you ought to be looking for:

Statements like, “We are just friends” (when referring to another woman or man) or “I need some space to figure out my feelings”
A sudden need for privacy.
Regular work habits suddenly change.
Spending a large amount of time on the computer or internet.
Secretive phone calls or changes in habits of where he or she leaves the phone.
Behavior that just doesn’t add up. Here is a list of these behaviors.
Your own fears and suspicions. As they say, “Trust your intuition.”

But what can you do once you’re convinced or have the intuition that your loved one is floundering? Hiring a private investigator can be a great investment, both personally and financially. Here’s the deal: even in no-fault states that do not weigh infidelity into alimony or child support awards, it is unlikely that a judge would be unbiased by the emotional toll infidelity has caused to another. The benefits can come in various minor decisions that have major outcomes.

In states, such as Georgia, where infidelity does matter, the value of a surveillance conducted by a private investigator can yield financial gain for the offended party. Personally, you always gain when you have important information that can clear your conscious, prove you’ve been “right all along,” and help you make a decision regarding whether to stay in a relationship and seek counseling, or move on to better things.

Regardless of what you may want to obtain from an investigation into your spouse’s or partner’s infidelity, here are some practical things you can do before hiring an investigator, which will both increase the outcome of success of the investigation and decrease some of the overall costs incurred.

Obtain phone numbers and other potential evidence: Whenever your spouse/partner finishes what appears like a “secretive” or abnormal call, try to obtain the number of the person with whom he or she has been speaking. This is legal, so long as you don’t break any passwords. The number can be helpful to the investigator in identifying who the potential romantic other is. This allows the investigator to place either subject under surveillance–doubling the chance of success. Other documents can be obtained in similar ways. In order to make sure you do things legally and avoid hindering an investigation, make sure to consult with your private investigator.
Establish a pattern: Start keeping records. Usually there will be tells that give away the fact that your spouse/partner is about to “go out” with his or her beau or paramour. If you are able to see the clues, you can schedule a surveillance at a time that is most likely going to yield results, saving you money.
Don’t change your own behavior. One thing that frequently hinders a private investigations into infidelity is the client begins acting strangely, giving away clues that she or he is starting to figure things out. This often will “cool off” the infidelity and increase the length and expenses incurred. It is difficult, but you must keep the investigation a secret and do what your professional, experienced investigator recommends.
Don’t do an investigation on your own, unless instructed as the above examples explain.People sometimes attempt to do some parts of the investigative work, such as surveillance, on their own. This is not recommended for a variety of reasons. First, it can appear to a judge as stalking. By hiring an objective observer and trained professional, laws will not be violated and your evidence will be much stronger. Additionally, by doing investigative work on your own, especially before or during an investigation, you increase the chance of undermining the work of the investigator. This will increase the overall costs of an investigation. In other words, it is better financial sense to consult a professional before making any decision regarding how you should proceed. Most investigators offer free initial consultations. Finally, and most importantly, should you catch your spouse or partner with another, this increases the chances of potential violent confrontation. Most people just don’t realize how they’ll react to seeing these things. If you confront your spouse or partner in these ways, you’ll give him or her several legal options they simply didn’t have before. On that note, most professional investigators are actually very critical of shows like Cheatersand Sex Decoys. They will never ask you to confront your spouse as these shows do.

If you have additional questions regarding the content of this posting or feel you’d like to speak with someone regarding a potential cheating spouse/partner, please feel free to call me personally 214.914.0801.

Equipment is important

Covert Investigations uses Gen-3 military grade night vision on all night surveillance. See a demo at:

http://www.covert-pi.com/services.html and
http://www.covert-pi.com/

Gen-3 equipment gives you facial recognition from long distances in the middle of the night and with little to no light.

The Gen-3 equipment is not to be confused with the inadequate night shot feature that comes standard with all video cameras. That video when produced only gives silhouetted images and is useless for evidence purposes.

If you have an assignment at night and you want quality identifiable evidence please call me or search a company that has similar equipment.

If an agency says they have Gen-3 equipment demand it be used and refuse to pay for the assignment if the it is not used. Covert Investigations will never bill a client for failure on our part.

Your evidence is important to your case. Be sure your Investigator has that equipment.

Observations & Interviews, a blog by Chet Engstrom

Chet Engstrom is owner of Covert Investigations Services, a private investigations firm located in Lewisville, Texas (DFW area). Texas license number: C10745.

This blog is update at least monthly.

Some posts are written by Craig Engstrom (www.craigengstrom.info).

Location

4101 McEwen, Dallas, TX, 75244

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"Covert Investigations proved themselves to be EXEMPLARY. I received more than I expected and never once was it suspected that this investigator was taking video and there working to acquire evidence that was much needed for my custody court case."
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